Troubleshooting

Solving Common Account, Mission, and Technical Issues

Use this page to quickly identify where an issue belongs and what information support will need to resolve it.

Most issues are faster to solve when the right context is captured up front. Start with account access, browser state, mission ID, payment reference, location details, or profile section depending on what failed.

What this helps you troubleshoot

Account access, login, language preference, and profile update issues.

Mission posting, invitation, messaging, deliverable upload, and workspace issues.

City or service-area selection problems caused by unsynced reference data or unsupported locations.

Payment, refund, billing, dispute, and support ticket status questions.

Recommended troubleshooting workflow

1
Refresh the page and confirm you are using the expected environment, account, and language.
2
Capture the page URL, mission ID, profile section, payment reference, or search term involved.
3
Try the relevant supported selection list, especially for city and service-area fields.
4
Contact support with the exact steps, expected result, actual result, and any screenshots or attachments.

Getting Started

Learn how to use the platform, post your first mission, create a profile, and follow quick setup tips.

For Clients

Learn how to post missions, compare pilots, hire teams, manage projects, and coordinate deliverables.

For Pilots

Get help building your profile, finding and applying for missions, and managing your earnings.